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Streamline your customer engagement with the Microsoft Portal

案例研究

The introduction of Microsoft Dynamics 365 has brought exciting new Portal capabilities into the Online deployment of the product. In addition to the standard Web client and Outlook client user interfaces, a brand new Portal capability has been introduced which enables any part of the system to be exposed via a configurable webpage.

Designed from within the system itself, these configurable web forms provide an ideal interface directly into CRM for customers, potential customers and even staff who only require access to a small part of the system. This has opened up tremendous potential for configuring CRM to engage with stakeholders on their terms and in a manner which best suits their needs and capabilities.

Announced just 12 months ago in the initial release of Microsoft Dynamics 365, Crimson has been busy rolling this new capability into its Crimson Dynamics CRM solution for Education. As a result, the Student Recruitment Accelerator features self-service enquiry, typically from the institution website and the recent Student Welfare Accelerator has its own Portal where registered students can log support cases, trace the progress of existing issues and make appointments with relevant staff.

In the coming weeks we will be announcing the release of our latest Accelerator for managing direct applications which will also feature an Applicant Portal through which students and staff can manage the whole admissions process. Portal functionality will also feature in our Placements Accelerator which will become available in early 2018.

Please contact Crimson to obtain further details