The concept of student lifecycle management has focused attention on the need for Independent Schools to engage positively with students and their parents/guardians throughout this journey. The provision of most support services to students begins post-enrolment and with CRM being used for the marketing and recruitment aspects of the journey it makes entire sense for student services to use the same learner record to track the various support provided as this further enriches the “single customer record” and enhances the quality of engagement possible. The Student Welfare Accelerator provides rich functionality to manage and support the wide range of student services provided by most schools using a full suite of customer service features including case management, knowledge management and resource scheduling to manage student/parent appointments with the various support staff.
This Accelerator also addresses the specific requirements associated with students who have special educational needs and the staff who are involved in providing the additional support required. This begins with identification at enquiry stage and is based on the provision of a specific student record which supplements the standard student data with that additionally needed to manage and support the disability requirements.