WeChat & WeCom Connector Pricing

Our connectors are licensed through a subscription model based primarily on the number of internal users who access or work with WeChat or WeCom data inside Dynamics 365. The minimum subscription starts from 10 internal users.

An internal user is someone in your organisation who needs to access, manage, send, view, or work with WeChat or WeCom-related data inside Dynamics 365. This may include sales users, customer service agents, marketing users, account managers, consultants, operations users, and administrators.

No. The Crimson connector subscription is primarily based on internal users, not the number of WeChat followers or WeCom contacts. However, Tencent/WeCom may charge separate fees for certain platform features, such as Message Archiving or additional external contact quota.

The minimum subscription is 10 internal users.

Yes. Additional users can be added as your team grows or as more departments start using the connector.

Yes. As a Tencent WeCom service partner, Crimson can help customers purchase applicable Tencent WeCom subscriptions and paid WeCom features through us, subject to availability and customer requirements.

Yes. Our standard subscription includes hosting of the integration service by Crimson. The connector middleware is hosted, managed, monitored, and maintained by Crimson as part of the managed connector service, unless a different deployment model is agreed.

Yes. The subscription includes up to 40 hours of configuration and setup. This is usually suitable for standard connector deployment, initial configuration, and basic onboarding. Additional configuration, custom development, or bespoke requirements can be quoted separately.

Yes. Microsoft Dynamics 365, Dataverse, Customer Insights, Sales, Customer Service, Power Platform, and related Microsoft licences are not included in the Crimson connector subscription. Your organisation must maintain the required Microsoft licences based on your Dynamics 365 environment and usage.

Possibly. Some Tencent or WeCom features may require separate fees. For example, WeCom Message Archiving may be required if you want to capture and synchronise WeCom chat conversations into Dynamics 365. Additional external contact quota may also require a separate WeCom fee. These charges are controlled by Tencent/WeCom and are separate from Crimson’s connector subscription.

WeCom Message Archiving is required if your organisation wants to capture user-to-user chat messages or synchronise WeCom conversations into Dynamics 365. If your use case does not require conversation archiving, this feature may not be required.

No. They support different scenarios. The WeChat Connector is designed for WeChat Official Account engagement, campaign communication, follower tracking, enquiries, marketing journeys, and public channel engagement. The WeCom Connector is designed for WeCom external contact management, one-to-one communication, customer service, sales follow-up, conversation capture, and relationship management. Many organisations use both together to support the full customer journey.

Yes. You can subscribe to the WeChat Connector, the WeCom Connector, or both depending on your requirements.

Yes. Basic support and maintenance are included in the subscription. Additional support arrangements, enhanced SLA, dedicated support, training, or custom development support can be discussed as part of your proposal.

Standard connector maintenance and updates are included as part of the subscription. Customer-specific changes, bespoke enhancements, or project-based customisation may be quoted separately.

Yes. The connector can be configured for your Dynamics 365 environment and business process. If your organisation requires custom entities, additional automation, bespoke reporting, custom security logic, advanced Customer Insights journeys, or integration with other systems, this can be scoped separately.

Long-term business data is stored in your Microsoft Dynamics 365 Dataverse environment. The hosted integration service processes data required for integration but does not act as the long-term system of record for your customer data.

To receive a tailored proposal, please contact us with your expected number of internal users, required connector scope, whether you need WeChat, WeCom, or both, and whether WeCom Message Archiving or other Tencent paid features are required. We will prepare a proposal based on your expected scale, integration requirements, and business needs.