WeChat Connector Feature List

Feature List

The following extensive list offers the features of the WeChat connector and its capabilities

* Capture WeChat Follower Behaviours in Dynamics 365

* Lead Generation and Nurturing via WeChat Connector & Customer Insights Marketing Journey

* Personalised Marketing Campaigns via WeChat

* Keep Customer Engaged via WeChat Automated Responses

* Sales Interaction and Support via WeChat

* Promote Marketing Events and Manage Registration via WeChat

* Cross-Channel Sales Tracking and Performance Analytics

* Customer Self-Service with Automated Response

* Customer Support (Chat based support)

* Customer Self-Service with Custom Business Logic

* AI Chat bot for Customer Service Support

* AI Escalation to Manned Customer Support Agent

* Report on Customer Service Performance Insights

* Config & Manage WeChat Official Account in Dynamics 365

* Manage WeChat Customer Service Accounts

* Publish and Manage WeChat Materials

* Publish and Manage WeChat Menus

* Manage WeChat Marketing Channel and QR Codes.

* Report on WeChat Followers, Article Performance, WeChat Menu Clicks