Customer Service Chat Notification
When a conversation initiated by WeChat user is transfer to customer service agent, a new chat session is created and assigned to a user or a team(owner), an app notification will be sent to that user, or the team current user belongs to, an in-app notification will be sent to the user per:
Click the “Open the chat app” link, it will open the chat session in chat app and user could accept the related queue item to accept the conversation and respond WeChat user’s message.
