Chat App Settings
Automated Reply for Unassigned Conversation
Send automated messages when incoming messages have not been accepted/assigned to the Customer Service Agent after set duration.
Send automated messages when incoming messages have not been accepted/assigned to the Customer Service Agent after set duration.
- Message content will be sent to WeChat user.
- Duration after conversation is transferred. If left blank not automated message will be sent.
- Auto Close Chat Session after the automated message has been sent.
