How to set up Automatic Replies for QR Codes
After scanning the QR code, the system could automatically reply to customers who have followed or have not yet followed the official account.
Dynamics 365 users can set up automatic replies in the “ACTION ON SCAN” section of the QR code form:
- Create or select an existing WeChat QR code record
- Fill in the required fields
- In the “ACTION ON SCAN” section, we can select “None’” or “Send Message”
a. None: No response after scanning the QR code
b. Send Message
- Send Message on Subscribe – Send messages to users who have not subscribed to the WeChat service account
- Send Message to Existing Follower – Send messaged to followers who have already followed the WeChat service account
- Save and publish the record
- Once the status changes to “Published,” the form will automatically populate the “URL” and “Ticket” fields, and the QR code will be available for viewing and downloading.
