The initial engagement with a student’s parent is a vital aspect of student recruitment and schools have identified that a positive customer experience improves the recruitment rates achieved. Student Recruitment addresses the pre-enrolment stages of the student journey and delivers functionality not found in core Microsoft Dynamics CRM to support the education-specific business processes involved.
Enquiry Portal
Our enquiry Portal provides a simple online method for parents to submit an enquiry on anything from open days to scheduling a visit.
Enquiry Management within CRM
Enquiries submitted via the Portal or by email, telephone or face to face are recorded within the Accelerator to provide efficient and systematic management through to resolution, along with automatic performance metrics at team and individual staff level. Via integration to the student management system, enquiries are mapped to the individual student record and any corresponding open day attendance, applications and enrolments to provide a conversion analysis at individual and aggregate levels
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