We’re excited to announce the latest update to the WeChat Connector for Dynamics 365, designed to help your teams deliver faster, smarter, and more connected customer experiences.
Smarter Customer Service Chat
- Queue Management & Routing: Automatically direct messages to the right team or agent.
- Auto-Response & Escalation: Instantly reply to customers and escalate to live agents when needed.
- Auto-Close Idle Chats: Keep queues clean by closing unassigned or inactive sessions automatically.
- Enhanced Chat Pane: Stay connected with side-pane chat and open Contact, Case, or Lead records without leaving your chat window.
- Interactive Messaging: Send articles, surveys, and links directly in the chat.
- Automated Greetings & Thank-Yous: Add a friendly touch at the start and end of every conversation.
Improved WeChat Menu & Channel Management
- Duplicate Menus: Quickly copy existing menus to save setup time.
- Select Marketing Channel URLs: Link campaigns directly from the WeChat Menu setup screen.
- Enhanced QR Code Generation & Channel Management UI: Simplify access and management for all WeChat channels.
Easier Material Management
- Material Grouping & UI Enhancements: Organize content efficiently and find the right materials faster.
Track Chat Performance
- New chat session tracking helps measure response time, escalation rate, and resolution efficiency.
Performance & Reliability
- Faster message delivery, improved stability, and smoother chat experience across Dynamics 365.
Take your WeChat customer engagement to the next level!
