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Managing WeChat Official Account

To manage WeChat Official Account in WeChat Connector App Dynamics 365 user must be assigned with one of the following security roles:
  • WeChat Super User – ability to manage all WeChat Official Accounts with organizations level access to all WeChat related data and configuration with create, read, update, delete permissions.
     
  • WeChat Standard User – has ability to:
  1. Use WeChat Chat App to read and respond to messages within same business unit.
     
  2. Ability to update Customer Service Account assigned to the user.
     
  3. Create, read, update permission on below data within same business unit:
    i. Chat Session
    ii. WeChat Article
    iv. WeChat Auto Response
    vi. WeChat Marketing Channel
    vii. WeChat Materials
     
  4. Read only permission on below data within same business unit:
    i. WeChat Interactions
    ii. WeChat Article Summary
    iv. WeChat User Summary
    v. WeChat Menu
Note: Permissions can be setup per customer’s requirements by copying the out of box security role and reconfigure as required.
Related Products: WeChat Connector