Auto Responses Configuration
Auto Response when configured will send automated messages to users when users subscribe, or message is received.
- To configure Auto Response, select the WeChat Account, click on Auto Response tab and click the “New WeChat Auto Response”.
- On the new WeChat Auto Response form, select one of the types below:
a. On Subscribe – auto send message/image when user subscribes WeChat Account
b. Default Message – auto send message/image when user send message to WeChat Official Account regardless of if the key word is not matched.
c. Key Word – auto send message/image when user message matches the key word (keyword can be separated by comma)
- When Enabled set to yes will allow users to configure response type.
Please see the description for each of the response types below:
a. Text – allow user to configure the text message as auto response content.
Tips: Text responses can be setup with URL link and custom actions please see example below:
Above result can be achieved by creating a auto response with type “Text” and below content:
您好，我们暂未识别出您的问题，🔎 请点击下方您想咨询的功能，查询产品功能详细信息。
👉. <a href='weixin://bizmsgmenu?msgmenucontent=AboutCrimson&msgmenuid=960'>About Crimson</a>
👉. <a href='weixin://bizmsgmenu?msgmenucontent=WeChatConnector&msgmenuid=960'>WeChat Connector</a>
👉. <a href='weixin://bizmsgmenu?msgmenucontent=OurSolutions&msgmenuid=960'>Our Solutions</a>
👉. <a href='weixin://bizmsgmenu?msgmenucontent=Implementation&msgmenuid=960'>Implementation</a>
👉. <a href='weixin://bizmsgmenu?msgmenucontent=OurTeam&msgmenuid=960'>Our Team</a>
👉. <a href='weixin://bizmsgmenu?msgmenucontent=ContactUs&msgmenuid=960'>Contact Us</a>
👉. <a href='weixin://bizmsgmenu?msgmenucontent=CustomerService&msgmenuid=960'>Speak to Customer Service</a>
🔎 或输入功能序列号，查询产品功能详细信息。例如 “3”。
Enter feature number to receive feature details. E.g. "3".
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When user click on the “Speak to Customer Service” hyper link above WeChat will auto send “CustomerService” will message, then another auto response can be setup match the keyword “CustomerService” to transfer to customer service.
b. Image – allow user to select the published material image as auto response content
c. Image & Text – allow user to configure message, material image, and link as auto response content
d. Transfer to Customer Service – allow user to transfer the message to specific customer service account if the Key word matched.
- Save the Auto Response Setting to complete the configuration.
