Customer Insights - WeChat Marketing Channel
WeChat Connector support sending template message in Microsoft Dynamics Customer Insights – Journey. This allows organisations to send WeChat notifications and WeChat messages to contacts/leads with WeChat Follower Account in the Journey using WeChat Channel.
Note: Templated message does not require WeChat followers interacted within last 48 hours.
Pre-requisites
To send WeChat messages/notification to WeChat users via WeChat Channel in Dynamics 365 Customer Insights – Journey, below criteria must be met:- WeChat Custom Channel must be setup in Dynamics 365 Customer Insights – Journey
- WeChat Message Template must be created and approved by WeChat Official Account, please see “Message Template” for details. (If applicable)
- Ensure contacts/leads has given consent or consent for marketing/transactional message has been configured to “Non-restrictive”.
- Contact/Lead must have “WeChat Follower Account”, and “Mobile Phone” field populated.
- WeChat follower has interacted with “WeChat Official Account” within last 48 hours (e.g. send message to Official Account) except for WeChat template message.
- Domain must be setup with to embed Customer Insights Form including Event registration. Same domain will also need to host WeChat Connector Middleware in order to capture WeChat user detail when completing form or register event in WeChat mobile phone app.
